Virtual Customer Support Assistant (On-Call, Evening Hours)

About Abrite

Abrite is an online tutoring company dedicated to helping students strengthen their academic skills, build confidence, and reach their full potential. We provide personalized, one-on-one tutoring to students across Canada, the United States, and internationally.

About the Role

We're looking for a reliable, organized, and resourceful Customer Support Assistant to manage evening communications, coordinate scheduling, and handle time-sensitive issues.

This is a low-volume, on-call position ideal for someone seeking flexible, supplemental income. You must be reachable between 4:00 PM and 12:00 AM ET, but active work is typically only 30–60 minutes per day, depending on activity.

Responsibilities

• Monitor and respond to emails, messages, and calls from parents, students, and tutors.
• Respond to new tutoring inquiries and arrange consultation callbacks.
• Handle last-minute cancellations, rescheduling, and scheduling conflicts.
• Follow up on missed or delayed sessions and assist with technical issues.
• Resolve routine problems independently and escalate urgent matters when necessary.
• Communicate important updates to management.

Requirements

• 1-2 years experience in customer service, administration, or virtual assistance.
• Excellent written and verbal English communication skills.
• Ability to respond promptly to time-sensitive messages.
• Comfortable handling customer service situations professionally and independently.
• Strong organizational skills, problem-solving skills, and good judgment.
• Experience with email, Google Workspace, and online scheduling tools.
• Reliable availability between 4:00 PM and 12:00 AM Eastern Time.
• Reliable internet connection, computer, and phone.

Preferred

• Experience in sales, lead management, or converting inquiries into customers.
• Experience working in education, tutoring, or another service-based business.

Application question(s):

• Are you consistently available to be on-call between 4:00 PM and 12:00 PM Eastern Time?

Education:

• Bachelor's Degree (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: Remote