Virtual Desktop Infrastructure Engineer

Role: Virtual Desktop Infrastructure Engineer

Location: Atlanta, GA– Onsite

Fulltime – Permanent

Job Description

Must Have Technical/Functional Skills

• Omnissa Horizon Administration
• Amazon WorkSpaces Administration
• AWS Infrastructure (EC2, VPC, EBS, IAM)
• UAG, App Volumes & DEM
• Active Directory, MFA & SSO Integration

Roles & Responsibilities

• Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations.
• Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services.
• Provision, configure, and support persistent and non-persistent virtual desktop pools, application pools, entitlement assignments, and user access management.
• Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management.
• Build, maintain, patch, and optimize golden images, desktop templates, application packaging, and application delivery services.
• Manage AWS infrastructure supporting VDI workloads, including EC2, VPC, EBS, FSx, IAM, CloudWatch, Security Groups, Load Balancers, and cloud networking components.
• Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication.
• Configure and support DEM policies, user profiles, personalization settings, desktop experience optimization, and profile management solutions.
• Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools.
• Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms.
• Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities.
• Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability.
• Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs.
• Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures.
• Drive automation, platform optimization, security compliance, and continuous service improvement initiatives across the VDI environment.
• Provide operational support for business-critical virtual desktop services ensuring high availability, security, and end-user satisfaction.