Virtual Intake Coordinator

About the role

This is a full time, forty hour per week Intake Coordinator role supporting internal referral operations. This is a fully remote, work-from-home position that is entirely internal-facing and does not involve direct patient contact.

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM Arizona Time.

Key responsibilities

• Review incoming referrals, including face sheets and history and physical documents, to confirm accuracy of patient information
• Process referrals received by fax and email and enter all pertinent data into our care coordination platform, Spruce
• Categorize and tag referrals correctly so they route to the right internal team members for next steps
• Conduct insurance verification calls as needed
• Perform periodic audits of Spruce records to confirm accurate tagging and data entry

Requirements

• Prior experience in a medical, clinical, or healthcare administrative setting, with strong familiarity with medical terminology and clinical documentation
• Prior experience with Spruce is a plus
• Prior experience as a Virtual Assistant a plus
• Strong written English, since this role requires accurate documentation and communication within Spruce
• Comfort reviewing clinical documents such as face sheets and history and physical forms
• Prior insurance verification experience is a plus but not required
• Full training will be provided on software platforms
• Full time, forty hours per week, reporting to the Intake Supervisor

Hardware and Software Requirements:

Hardware:

• AMD Ryzen 3 3200G APU or Intel Core i5 (at least 8th gen) Intel CPU
• 16GB DDR4 RAM and 120 - 480gb SSD
• Jabra Biz 1100 / Logitech H390 or similar Noise-canceling Headset
• 1 – 2 Monitors (at least 21in)
• 1080p HD Webcam
• Internet Speed: 50mbps (Fiber/DSL) LTE not accepted

Software:

• Genuine Windows Licensed Computer
• Microsoft Office Suite

About us

We are a company built on trust and loyalty. MBVA 24/7 started in 2018 and has continuously fostered skilled and talented Virtual Assistants for many clients. Our team of virtual assistants provides services all over the US, and we sure won’t be stopping there! Our main office is located in Arizona and Manila. We have a legion of virtual assistants all over the Philippines who work directly with our clients.

Our clientele ranges from doctors' offices to publishing companies. We make sure that our Virtual Assistants get all the training they need for a seamless partnership with our clients. MBVA 24/7 is committed to providing only the best to our partners.

We are here for you. Our purpose is to help you succeed in the medical and business virtual world, and we won’t stop until you get there!