Virtual Interviews-Customer Support Specialist

Job highlights

• 0-2 years experience, any undergraduates or graduates, typing speed of at least 40 wpm with high accuracy
• Provide chat support, resolve customer queries, maintain CRM records, collaborate with internal teams

Role: Operations Customer Expert

Roles and Responsibilities

• Provide exceptional customer service through chat support, ensuring timely resolution of customer queries and concerns.
• Utilize strong communication skills to effectively interact with customers, understanding their needs and providing personalized solutions.
• Work closely with internal teams to resolve complex issues and escalate when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Stay up-to-date on product knowledge and company information to provide informed assistance.

Desired Candidate Profile

• 0-2 years of experience in any field.
• Any Undergraduates or Graduates can apply open for all.
• Excellent command over the English language, both written and spoken.
• Proficiency in typing speed (at least 40 wpm) with high accuracy.

Application Instructions – Teleperformance, Mohali

• Interested candidates are requested to share their updated resume at [email protected] or 8219370026 for virtual interview with the subject line: Application for Customer Support – Mohali