Virtual Receptionist

About the role

Act as the first point of contact for clients via calls, emails, and other communication channels, supporting Account Specialists in managing client relationships and follow-ups.

Key responsibilities

• Act as the first point of contact for clients via calls, emails, and other communication channels
• Support Account Specialists in managing client relationships and follow-ups
• Assist in processing customer orders, billing requests, and account-related documentation
• Maintain accurate and up-to-date client records
• Help generate leads and prepare basic pricing quotations
• Schedule meetings and manage calendars
• Address client inquiries and escalate complex concerns when necessary
• Ensure timely resolution of issues while maintaining high customer satisfaction

About you

• Experience in customer service, reception, virtual assistant, or administrative roles
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Proficiency in MS Office and CRM tools (SAP is an advantage)
• Detail-oriented with strong problem-solving skills
• Ability to work in a fast-paced environment
• Willing to work onsite in a fast-paced BPO environment on a graveyard shift schedule, Monday through Friday from 8:30 PM to 5:00 AM