Virtual Relationship Manager

Role & responsibilities

• Bachelors degree Specialty: Relevant degree pertaining to the essential duties of this role. (Preferred) • Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants paymentrelated concerns. • Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends. • Should be open to work six days in a week and weekly off would be on roaster basis. • Should have experience in handling and working on 40-50 emails a day along with a certain percentage of calling which will also be a part of the KRAs. • Develop comprehensive project plans along with key stakeholders. • Smart thinking and clear communication • Use and continually develop leadership skills. • Track Program/Project performance, specifically to analyse the successful completion of short and longterm goals. • Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front.

Preferred candidate profile

• High level of drive, initiative and self-motivation • Understanding of Technology and User Experience • Oversee day-to-day operation. • Listen to team members feedback and resolve any issues or conflicts. • Willingness to experiment and improve continuously. • Should be proficient spontaneous in Hindi/English • Should have knowledge of Fintech terms or would have worked with any Banking / financial group.

Qualifications and skills:

• Experience 1+ years* Strong Problem-solving skills, analytical and debugging skills. • Excellent multi-tasking skills and communication skills - both verbal and written • Open to work on weekends/non-working hours whenever required. • Providing support to all internal/external teams for tech/operational queries