Virtual Relationship Manager

Role & responsibilities

Dynamic professional who excels in fostering company growth through customer acquisition and business development. A professional who excels in driving relationship-building initiatives within a fast-paced, multi-branch environment. As our Virtual Relationship Manager, your responsibility will include closing sales through video calls and cultivate strong customer relationships. With excellent communication and interpersonal skills, you should be able to identify customers' holiday/travel needs, present the appropriate membership plan, and persuade the customer to purchase Club Mahindra membership. You will play a pivotal role in delivering impactful and successful sales presentations. It offers an opportunity for individual contributors to make a significant impact within our organization.

• Contact potential or current customers to present Club Mahindra membership benefits.
• Reach out to fresh, churned, and cold leads to convert them into sales, collect down payments, log sales, and update systems.
• Achieve monthly targets for unit sales and revenue.
• Make daily sales calls, meet connected call quotas, and diligently follow up on cases.
• Handle any customer escalations effectively (if any).
• Encourage existing customers to upgrade to longer membership tenures, generate referrals, and finalize sales.

Preferred candidate profile

• Demonstrated experience as a comprehensive sales executive, both in inside sales and field sales.
• Proven history of consistently achieving sales targets, ideally in a virtual setting (Inside Sales).
• Capacity to understand and effectively communicate details of the product and service to prospect customers, facilitating sales closure.
• Calm personality & capable of managing rejection professionally.
• Exceptional negotiation skills with an ability to resolve issues and address complaints.
• Team-oriented mindset with the capability to thrive in high-pressure environments.

Experience & Qualifications required:

• 1+ years of work experience from Travel/Hotel/Tourism industry with minimum 1 year experience in Direct Sales (B2C Sales).
• Proficient in communication with exceptional people skills.
• Any management graduates.
• MBA Freshers most welcome
• Ready to work for 6 days in a week