Virtual Spa Receptionist

SPA SATURDAY is looking for a friendly, organized, and dependable Virtual Spa Receptionist to join our customer experience team. This fully remote position is ideal for someone who enjoys helping people, communicating with customers, staying organized, and creating a welcoming experience from the first interaction.

As a Virtual Spa Receptionist, you will serve as an important point of contact for clients by assisting with appointment scheduling, answering questions about services, confirming bookings, responding to messages, and providing general administrative support.

This is an excellent opportunity for an entry-level candidate who is interested in customer service, wellness, hospitality, beauty, or administrative work. Previous spa or receptionist experience is helpful but not required. We provide training on our systems, procedures, and customer service standards.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other company-approved communication channels.
• Schedule, confirm, reschedule, and cancel spa appointments accurately.
• Provide customers with general information about available services, appointment availability, policies, and booking procedures.
• Maintain accurate customer and appointment information within company scheduling and booking systems.
• Send appointment confirmations, reminders, and follow-up communications.
• Assist customers with questions regarding bookings, services, packages, and general spa information.
• Help resolve scheduling conflicts and communicate changes to customers in a professional manner.
• Coordinate with spa locations, service providers, and internal team members to ensure appointments are properly scheduled.
• Keep calendars and booking records accurate and up to date.
• Follow up with customers when additional information is needed to complete a booking.
• Maintain organized records of customer interactions, appointments, cancellations, and rescheduling requests.
• Provide a warm, professional, and helpful customer experience during every interaction.
• Protect customer information and follow company privacy and confidentiality procedures.
• Use email, calendars, spreadsheets, booking platforms, Microsoft Office, and other company-approved software.
• Assist with basic administrative tasks and customer service projects as assigned.
• Identify recurring customer questions or scheduling issues and communicate them to the appropriate team member.
• Support the team in maintaining an efficient and positive customer experience.

We're looking for someone who is:

• Friendly, professional, and comfortable communicating with customers.
• Organized and able to manage multiple requests at the same time.
• Detail-oriented and committed to accurate scheduling and recordkeeping.
• Dependable and able to manage responsibilities independently in a remote environment.
• Comfortable learning new software and online booking systems.
• Able to communicate clearly through email, phone, and online messaging.
• Patient and professional when assisting customers with questions or scheduling changes.
• Comfortable using basic computer applications such as email, calendars, spreadsheets, and Microsoft Office.
• Willing to learn SPA SATURDAY's services, booking procedures, and customer service standards.

Experience

No previous spa or receptionist experience is required.

Previous experience in customer service, hospitality, retail, administration, call center support, appointment scheduling, or a similar environment is a plus, but we are also interested in candidates who demonstrate strong communication skills, reliability, organization, and a willingness to learn.

Benefits & Perks

Eligible employees may receive benefits and perks according to the applicable employment program and company policies, which may include:

• Paid training and onboarding
• Remote work environment
• Employee wellness benefits
• Opportunities for professional development
• Career advancement opportunities
• Supportive and collaborative team environment
• Employee discounts or spa-related perks, where applicable

Why Join SPA SATURDAY?

At SPA SATURDAY, we're focused on creating a welcoming and positive experience for every client. Our remote team plays an important role in making that experience happen before a client ever walks through the door.

If you're organized, personable, dependable, and excited to build your customer service skills in the wellness and spa industry, we'd love to hear from you.

Apply today to join the SPA SATURDAY team.

Pay: $21.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: Remote