Virtual Webinar & Program Hosting Support Executive

Job Description Webinar & Program Support Executive

Company: CoachEasily
Position: Virtual Webinar & Program Hosting Support Executive
Reporting To: Sales Manager
Location: Remote - Work From Home
Employment Type: Full-Time
Salary: 15,000 per month

Looking for - Immediate Joiner

About CoachEasily

CoachEasily is an Indian EdTech startup helping entrepreneurs, coaches and business owners build and grow their businesses using AI.

We conduct regular webinars and learning programs for our participants. This role is responsible for ensuring the webinars run smoothly and participants receive timely support before, during and after the webinar.

Role Overview

We are looking for a highly attentive and responsible person who can independently manage the complete webinar support process.

The person will host/run webinars, monitor participant queries, resolve technical or program-related issues, maintain accurate lead and participant information, and ensure proper handover of qualified leads and relevant data to the Sales Team.

This role requires strong attention to detail, good communication, technical comfort and the ability to stay focused throughout the webinar without distractions.

Key Responsibilities

1. Webinar Management

• Run and host daily webinars on Zoom.
• Conduct webinars as per the assigned schedule and language.
• Ensure the webinar link is working before the session.
• Check laptop, internet, microphone, sound and other technical requirements before the webinar.
• Monitor the webinar continuously and ensure there are no avoidable disruptions.
• Handle basic technical issues during the webinar.

2. Participant Support During Webinar

• Monitor participant questions and queries during the webinar.
• Respond to questions related to the program, payment, links and general webinar support.
• Share payment links or relevant program links when required.
• Identify queries that can be resolved immediately and those requiring post-webinar follow-up.
• Ensure participants receive accurate information and a positive experience.

3. Post-Webinar Follow-up

After the webinar, resolve pending participant queries such as:

• Payment-related issues.
• Payment made but not reflected.
• Program or access-related questions.
• Congratulatory messages or participant communication where required.
• Other pending participant support cases.

Cases that cannot be resolved immediately should be properly documented and followed up on the next working day.

4. Lead & Data Handover

• Capture relevant participant and lead information accurately.
• Share qualified leads with the Sales Manager and Sales Team.
• Ensure all relevant data is updated and shared after every webinar.
• Ensure proper handover of pending cases, leads and follow-ups during weekly offs.
• Maintain clear visibility of webinar outcomes and pending actions.

5. WhatsApp & Telegram Communication

• Use WhatsApp and Telegram for participant communication.
• Send approved messages and webinar-related information.
• Ensure messages and links are shared accurately without errors.

6. Webinar Schedule

The role requires managing multiple webinar sessions during the day.

• Day Session: Start 10:00 AM 2:30 PM Hindi and English -
• Evening Session: Start 6:30 PM 10:30 PM Marathi Session

(Note above webinar timing include half an hour Pre and Post time for webinar, this sessions are run daily)

7. Working Hours

The exact working schedule and weekly-off arrangement will be discussed during the interview.

The timing are spread out 10 :00 AM to 2:30 Pm and 6:30 PM to 10:30 PM

8. Requirements

• Graduate in any discipline.
• Minimum 2 years of relevant work experience.
• Marathi is mandatory; ability to speak &write, English and Hindi will be added advantage
• Experience with Zoom/webinar hosting and participant handling.
• Comfortable using WhatsApp, Telegram and bulk messaging.
• Good computer skills, strong attention to detail and clear communication.
• Laptop stable internet and a quiet work environment is must

9. Important Expectations

This is a high-attention operational role.

During the webinar, the person is expected to remain focused on the session and participant requirements. The role cannot be performed effectively while travelling, moving around or handling unrelated activities.

The candidate must have:

• A reliable laptop/desktop &Stable and high-quality internet connection.
• A quiet working environment.
• Availability during assigned webinar hours.
• Strong discipline and punctuality.

10. Skills

• Zoom / Webinar Hosting & Management
• Participant / Customer Handling
• WhatsApp & Telegram Communication
• Basic Technical Troubleshooting
• Lead & Data Management
• Good Verbal & Written Communication
• Marathi Mandatory; English & Hindi
• Laptop & Internet Skills

11. Core Competencies

• Strong Attention to Detail
• Ownership & Accountability
• Customer Orientation
• Problem Solving
• Time Management & Multitasking
• Accuracy & Follow-through
• Discipline & Reliability
• Proactive Approach
• Ability to Work Independently
• Calmness Under Pressure

12. What Success Looks Like

Success in this role means:

• Webinars start and finish smoothly.
• No avoidable technical or communication errors.
• Participant queries are handled promptly.
• Payment and access issues are followed up correctly.
• Leads are accurately captured and handed over to Sales.
• Pending cases have clear ownership.
• Webinar data is shared accurately with the Sales Manager.
• Weekly-off handovers are complete and error-free.
• Participants receive a professional and positive experience.