Virtualization Engineer / Administrator (VMware / Nutanix)

L1 Responsibilities

• Monitor VMs, hypervisors (VMware/Nutanix), and endpoints using monitoring tools
• Respond to alerts, restart failed services, and log incidents in ITSM tools
• Execute SOPs for VM provisioning failures, disk space issues, and access errors
• Handle password resets, access provisioning, and basic VM lifecycle requests
• Verify backups (Commvault) and patching (SCCM / Ansible)

L2 / L3 Responsibilities

Infrastructure Administration

• Configure/manage hypervisors, virtual networks, and storage across on-prem & hybrid cloud
• VMware Distributed Switch / Standard Switch configuration
• SAN storage & protocols: FC, iSCSI, NAS
• Hands-on with Nutanix HCI, Prism Central, Prism Element
• Disaster Recovery tools: SRM, Zerto
• Datacenter hardware: Cisco UCS, Dell, HPE, Lenovo, Hitachi, Supermicro

Performance & Troubleshooting

• VM performance analysis, root cause analysis & optimization
• VMware HA/DRS, memory reclamation (TPS, Ballooning, Swap, Compression)
• ESXi / vCenter logs interpretation & troubleshooting
• ESXi / vCenter upgrade, migration, and maintenance

Certifications (Preferred / Mandatory)

• VMware Certified (Mandatory)
• Nutanix Certified Professional (Preferred)
• ITIL Certified