Visa Administrative Officer (General Support)

Placed au is a recruitment company that connects Thai professionals with Australian businesses.
Our client is seeking a detail-oriented Visa Administrative Officer to support daily business operations and coordinate administrative tasks across Thailand and Australian teams. This role involves managing communications, scheduling Zoom consultations, maintaining records, preparing documents, and supporting internal workflow processes in a fast-paced international environment.

Key Responsibilities

Administrative Coordination & Client Communication

• Manage incoming and outgoing communications via email and phone in a professional and timely manner
• Coordinate with both Thailand and Australian teams regarding enquiries, appointments, and administrative matters
• Ensure all client communications are properly recorded and tracked within internal systems
• Provide general customer support and follow up on outstanding matters when required

Consultation & Calendar Management

• Schedule, reschedule, and coordinate Zoom consultations across multiple calendars
• Send meeting confirmations, reminders, and Zoom details to clients
• Monitor appointment schedules to avoid conflicts or missed bookings
• Process consultation cancellations and refund requests according to company procedures

Document Preparation & Data Management

• Prepare and issue standard business documents including agreements, invoices, and templates
• Maintain accurate and organised electronic records within internal systems and shared drives
• Ensure documents are correctly formatted, labelled, and stored according to company standards
• Review data and documentation for accuracy, completeness, and consistency

Administrative Support & Workflow Coordination

• Support internal teams with day-to-day administrative tasks and operational processes
• Assist with organising files, preparing documentation, and updating internal trackers
• Follow up on pending tasks and help ensure deadlines are met
• Support workflow coordination to maintain smooth business operations

Research & Translation Support

• Conduct basic administrative research such as market salary benchmarking and information gathering
• Translate general and official documents from Thai to English when required
• Present information and findings in a clear and structured format for internal use

Compliance & File Management Support

• Assist with organising and preparing documents related to third-party administrative services
• Support accurate record keeping and document control processes
• Ensure confidentiality and proper handling of sensitive information at all times
• Must have high attention to detail in all administrative and documentation tasks

About You:

• Bachelor’s degree in English, Business Administration, or a related field

• At least 2 years of work experience; similar role experience is a plus.

• Highly organised and detail-focused

• Ability to multitask and meet tight deadlines

• Possess problem-solving skills and a proactive attitude

• Excellent time management and organizational skills

• Proficient in Microsoft Word, PowerPoint, Adobe Acrobat, Excel and other productivity tools.

• Experience with document management software and electronic file organization such as SharePoint or OneDrive

• Ability to learn and adapt to new software and technologies quickly.

• Fluent in English (spoken & written) Must have a TOEIC score of 750 or above, or an equivalent score on another recognized English proficiency test.

• Experience with visas or Australian immigration processes is a plus

Benefits

• 12 days of annual leave

• Travel allowance

• Birthday voucher + Birth month leave

• Health insurance

• Flexible benefits

• etc.

Additional Information

• At this time, we are unable to offer visa sponsorship or work permits for candidates. Applicants must have existing authorization to work in Thailand.
• Only shortlisted candidates will be contacted and invited to complete a video interview as part of the recruitment process.