VISA - Associate

About the job

About Pickyourtrail

Pickyourtrail is the Indian millennial’s most loved leisure travel brand. Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel. We take pride in having built India’s biggest b2c product company in travel which is also a Do-It-Yourself vacation builder platform. Over 100,000 travelers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google. In fact, Google in its travel survey had cited Pickyourtrail’s model of combination of expert-led advice and tech platform as the desired solution for the vacation industry. With an NPS score of 60+, We scontinue to focus on delivering exceptional value and experiences for the new age travellers breaking away from the traditional packaged tours model.

Roles and Responsibilities

• Manage the end-to-end visa application and submission process for all major countries, including Schengen and non-Schengen destinations.
• Verify visa documentation and ensure compliance with country-specific embassy, consulate, and visa guidelines.
• Maintain effective communication with embassies, consulates, visa agencies, and relevant authorities.
• Handle HNI customers, providing expert visa support and managing escalations related to delays or customer concerns.
• Stay updated on visa regulations and requirements across countries and identify opportunities to improve process efficiency and turnaround time.

Qualifications -

• Minimum of 1-4 years of experience in visa processing, client handling in Visas. Should have worked in Travel or Visa offices like VFS. Schengen would be preferred.
• Excellent verbal and written communication skills.
• Ability to work under pressure and manage multiple priorities.
• High attention to detail and accuracy in the work done.