Visa Consultant

As a Visa Travel Agent, you will manage end-to-end visa processing services for clients traveling to multiple international destinations. You ll act as a bridge between consulates and clients, ensuring a seamless and efficient documentation process while maintaining high levels of customer satisfaction.

Key Responsibilities

Handle visa processing requirements for tourist, business, transit.

Guide clients on visa requirements based on destination and nationality

Prepare and verify documentation, application forms, and supporting papers

Schedule and coordinate consulate appointments, biometric submissions, and follow-ups

Stay updated with changing consulate rules, fees, and processing times

Liaise with embassy/consulate offices for smooth submissions and queries

Maintain visa records, client communication logs, and timely reporting

Provide post-submission updates and support to clients until passport delivery

Collaborate with ticketing, holiday, and customer care teams internally

Key Requirements

Minimum 0.6-1 years of experience in visa processing or travel documentation

Strong knowledge of Schengen, UK, US, Canada, UAE, and Southeast Asia visa processes

-- Detail-oriented with strong organizational skills

Proficient in Microsoft Office and basic CRM tools

• Ability to handle pressure, deadlines, and multiple cases simultaneously

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