Visa Consultant

Job Description: Visa Counsellor

Department: Visa / Immigration
Job Type: Full-Time
Work Mode: Work from Office
Experience: 1–3 years preferred
Qualification: Graduate in any stream
Salary: As per experience and company policy

Job Summary

We are looking for a confident, customer-oriented, and detail-focused Visa Counsellor to guide clients through visa application procedures. The candidate will be responsible for understanding client requirements, providing information about visa categories, assisting with documentation, and ensuring a smooth application process while maintaining high standards of customer service.

Key Responsibilities

• Counsel clients regarding tourist, visitor, student, business, and other relevant visa categories.
• Understand client profiles and explain applicable eligibility criteria, documentation requirements, application procedures, and estimated processing timelines.
• Guide clients in collecting, preparing, and verifying the required documents.
• Assist clients with visa application forms, online submissions, appointment scheduling, and application tracking.
• Handle client inquiries through phone calls, emails, walk-ins, and online meetings.
• Follow up with prospective clients and existing customers to ensure timely service and conversion.
• Maintain accurate client records, application status reports, and documentation files.
• Stay updated on visa regulations, embassy requirements, and immigration policy changes.
• Coordinate with internal teams to resolve client queries and application-related issues.
• Maintain confidentiality of client information and ensure compliance with company policies.
• Meet assigned counselling, follow-up, and sales targets, where applicable.
• Provide honest and accurate information without guaranteeing visa approval.

Required Skills and Qualifications

• Graduate in any discipline.
• Prior experience in visa counselling, immigration consultancy, travel consultancy, or visa processing is preferred.
• Good verbal and written communication skills in English and Hindi.
• Knowledge of visa documentation and application procedures.
• Strong customer-handling, interpersonal, and problem-solving skills.
• Good organizational skills and attention to detail.
• Basic computer knowledge, including MS Office, email, and online application portals.
• Ability to manage multiple client cases and meet deadlines.
• Positive attitude, professional behaviour, and a customer-focused mindset.

Key Performance Indicators (KPIs)

• Number of clients counselled.
• Timely and accurate completion of visa documentation.
• Lead follow-up and client conversion rate, where applicable.
• Customer satisfaction and query resolution.
• Accuracy of records and application tracking.
• Achievement of assigned monthly targets.

Preferred Candidate Profile

The ideal candidate should be proactive, solution-oriented, professional in communication, and capable of managing client expectations effectively. Experience with specific country visa processes will be an added advantage.

Note: Visa approval is subject to the decision of the relevant embassy, consulate, or immigration authority.

Pay: ₹11,000.00 - ₹20,000.00 per month

Work Location: In person