Visa Documentation Associate

Responsibilities

• Manage large amounts of emails and client facing virtual meetings

• Retain clients and identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools and immigration/visa policies.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

Skills

• Documentation Gathering, Review and Compliance of Visa Processing Documents
• Discuss about Visa Processing – Process and Strategic Activities
• Proven customer support experience or experience as a Client Service Representative
• Track record of excellent customer or client feedback and Client Documents prior Submission to Immigration
• Strong contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Follow Key Performance Indicators and Service Level Agreement (Discussed by Leads and Managers)