Visa Executive/Specialist

Key Duties and Responsibilities:

1. Visa Processing and Documentation

• Supervise and coordinate all visa application procedures (tourist, business, study, and transit visas).
• Ensure all client documents are accurate, complete, and submitted on time.
• Maintain strong relationships with embassies, consulates, and visa centers.
• Stay updated on visa regulations, travel restrictions, and immigration requirements for different countries.
• Manage and train visa officers and ensure compliance with company and government policies.

2. Travel Management

• Oversee ticketing, hotel reservations, airport transfers, and travel insurance arrangements.
• Negotiate rates and establish partnerships with airlines, hotels, and transport companies.
• Monitor client bookings to ensure smooth and timely travel experiences.
• Resolve any travel issues or emergencies promptly.

3. Tour Operations

• Design and promote local and international tour packages for individuals, groups, and corporate clients.
• Conduct market research to identify new tourism opportunities and trends.
• Coordinate logistics such as tour guides, transportation, accommodations, and itineraries.
• Supervise tour executions and ensure high-quality customer experience.

4. Marketing and Business Development

• Collaborate with the marketing department to promote visa and tour services.
• Develop strategic plans to increase customer base and generate more leads.
• Manage corporate partnerships and B2B relationships with institutions and organizations.
• Represent the company at trade shows, tourism fairs, and travel exhibitions.

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Qualifications and Skills:

• Education: B.Sc./HND in Tourism, Hospitality, Business Administration, or related field.
• Experience: Minimum of 3–5 years experience in a similar managerial role within a travel or tourism agency.
• Strong knowledge of visa processes, travel documentation, and international destinations.
• Proficiency in global distribution systems (GDS) like Amadeus, Galileo, or Sabre is an advantage.
• Excellent leadership, organizational, and communication skills.
• Customer-focused, detail-oriented, and results-driven.
• Ability to manage multiple priorities and work under pressure.

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Key Performance Indicators (KPIs):

• Number of successful visa approvals.
• Growth in tour bookings and travel sales.
• Customer satisfaction and repeat business rate.
• Operational efficiency and team productivity.
• Revenue and profit growth from the visa and tour department.

Job Types: Full-time, Permanent, New grad

Pay: ₦150,000.00 - ₦200,000.00 per month

Work Location: In person