Visa Officer/ Executive

Role Overview

Study Direct Global is seeking a motivated and detail-oriented Visa Officer to join our team in Colombo. This role provides hands-on exposure to Australian visa processing, along with structured training and clear opportunities for long-term career growth.

Key Responsibilities

* Prepare and submit Australian student and visitor visa applications in line with current regulations.

* Draft, review, and edit high-quality Statements of Purpose (SOPs).

* Assess and verify financial, academic, and personal documents for accuracy and compliance.

* Maintain up-to-date knowledge of Australian visa requirements and policy changes.

* Track visa lodgements and manage application timelines effectively.

* Identify potential risks or gaps in applications and recommend appropriate solutions.

Client & Case Management

* Communicate professionally with clients to collect required documentation and provide updates.

* Guide students through the visa process, ensuring clarity and confidence at each stage.

* Maintain accurate and organised client records within internal systems (CRM).

* Ensure confidentiality and proper handling of sensitive client information.

Operational & Administrative Support

* Work closely with the operations team to ensure smooth workflow and timely processing.

* Perform administrative duties including file management, reporting, and documentation tracking.

* Meet internal deadlines and maintain high standards of accuracy and quality.

* Support continuous improvement of internal processes and documentation practices.

Requirements

* Recently completed a degree in Business Administration, International Relations, or a related field.

* Fresh graduates are strongly encouraged to apply.

* Law or Paralegal graduates will be highly regarded.

* Excellent written and verbal communication skills in English.

* Strong attention to detail and ability to follow structured procedures.

* Ability to work independently and manage multiple deadlines effectively.

* Prior experience is an advantage but not essential — full training will be provided.

What We Offer

* Hands-on experience in visa processing and educational consulting.

* Mentorship and training from experienced professionals.

* A supportive and dynamic work environment.

* Clear career progression pathways.

* Competitive starting salary from LKR 80,000.

*There will a bonus structure.

*There will be a commission structure after probation period.