P
PamTen
Visa Processing Executive
Skills
Customer Support
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹900,000 / year
Location:
Navi Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
24 September 2026
What they need
Role: Team Lead (International) Operations
Exp: 1 + years
Key Skills:
- Handle inbound customer queries and concerns through voice (85%) and email (15%) channels, ensuring prompt and effective resolution.
- Adhere to and consistently meet the contractual Service Level Agreements (SLAs) set by the organization.
- Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
- Proficiency in using relevant customer support tools and applications.
- Experience in a customer-facing role, preferably in a contact center or customer support environment.
- Knowledge of industry-specific products, services, and processes.
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