Visa Processing Officer (SEVERAL FUTURE VACANCIES)

The Department of Home Affairs is inviting applications for a Visa Processing officer whichis a full-time position, classified at Level 3 (LE3). The closing date for applications is Monday, 26 October 2026, 4.30pm (Bangkok time).  A merit list will be drawn upon to fill expected future vacancies. Merit lists are valid for 18 months from the date the position is advertised.

LE3 Visa Processing Officers work under the general direction of a manager in the Department of Home Affairs at the Australian Embassy in Bangkok. As a locally engaged officer, employees work within clear guidelines and operate under general direction. The role involves the ability to interpret legislation, decision-making and requires sound judgement.

A Position Description (PD) which sets out specific skills and other qualifications is attached.

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How to Apply

Please complete your application through the Department’s application management system, eRecruit. Please visit www.thailand.embassy.gov.au under ‘Job Opportunity’ or click "Apply" button to proceed.

Enquiries regarding the positions may be directed to Human Resources Department at [email protected]

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Contract Conditions:

Position: Visa Processing Officer

Work Level Classification: LE3

Commencement Salary: THB 50,329 per month*

*Note: Thailand LES Salary Table – July 2025

Department: Department of Home Affairs

Date of Commencement: As soon as possible

Employment Period: Eleven months and 2.5-year contract options may be offered, subject to operational requirements

Probationary Period: Three months

Place of Work: Australian Embassy, Bangkok

Employment will be subject to satisfactory medical and police/security checks. The actual start date will be confirmed following the outcome of your probity checks and police checks, which will be carried out in Thailand, Australia, any countries where the successful candidate is a citizen, and any countries where the successful candidate has resided for six months or more in the past five years. Please note that all costs associated with pre-employment checks must be met by the successful candidate.

For prospective expatriate employees, please note that all costs associated with the employee’s relocation to and stay in Thailand is the employee’s responsibility. This includes visa fees and costs to travel to Thailand. The employee will also be responsible for organising their own residential accommodation during their period of stay.

The Embassy can provide limited assistance to the employee and immediate family members (spouse and children) requesting Thai visa(s) and permit to stay.    

It is the employees’ responsibility to obtain the relevant documents and ensure that they comply with immigration regulations that relate to their employment with the Embassy in Thailand. Prospective applicants are advised to check their eligibility for a visa - and investigate living conditions and costs. In considering this position, Australian applicants should make themselves aware of the Australian taxation arrangements for Australian citizens working overseas.

Please note that only ELIGIBLE applications will be considered, and only short-listed candidates will be contacted for interview and provided with feedback on the selection process, on request.

AGENCY

Department of Home Affairs

POSITION NUMBER: Various

POSITION TITLE: Visa Processing Officer

CLASSIFICATION: LE3

SECTION: Home Affairs

REPORTS TO (TITLE): Second Secretary

About The Department of Home Affairs

The Department of Home Affairs is responsible for central coordination, and strategy and policy leadership in relation to cyber and critical infrastructure resilience and security, immigration, border security and management, counter-terrorism, the protection of Australia’s sovereignty, and citizenship and social cohesion.

Immigration Programs Division delivers the permanent migration and temporary visa programs to maximise the long-term economic and social benefits to Australia across the Skilled, Family and Resident Return visa programs, and through Temporary entry to support tourism, education and international relations.

About the position

Under general direction, Visa Processing Officers are responsible for the assessment and/or finalisation of visa applications. Visa Processing Officers undertake these duties while also completing appropriate verification activities to ensure the integrity of the migration program.

Depending on your position, you may be required to undergo additional security and background checks and undertake specific Child Protection e-learning.

Key responsibilities of the position include but are not limited to:

·        Undertake visa related casework (assess, investigate, decide) for temporary and/or permanent entry to Australia, applying the relevant legislation and policy to make lawful and fair decisions in accordance with the relevant guidelines and regulations.

·        Apply and interpret relevant legislation, policies and procedures to process visa applications, within service standards in a pressured environment, escalating sensitive and more complex cases to senior staff in accordance with office protocols.

·        Investigate the integrity of documents and other information in connection with visa applications and escalate any instances of possible fraud.

·        Develop and maintain relationships with internal and external stakeholders including with local authorities and visa delivery teams to achieve departmental business objectives.

·        Prepare moderately complex written documentation for visa applicants, including the preparation of visa decision records and client correspondence.

·        Respond to and resolve routine telephone and emails queries and refer complex enquiries and provide information by phone and in writing.

·        Organise and take responsibility for own workload, work cooperatively and harmoniously to deliver services to clients in accordance with the client service charter standards and program outcomes.

·        Provide general administrative support and back up as required.

Required Qualifications:

·        Strong written and oral English and Thai. Skills in regional language (Lao, Burmese, Vietnamese) will be highly regarded.

·        A valid IELTS test result (no more than 12 months old) with a minimum score of 6.0 in each band, or an equivalent result from an approved provider[i]. Candidates without a current valid IELTS result or equivalent are still eligible to apply but, if successful, must submit an acceptable test result within their probationary period.

·        Demonstrate sensitivity to the needs of clients from a variety of backgrounds and with varying demands. Such situations may include telephone interaction, interviews, liaison and representation, preparing reports and correspondence.

·        Ability to respond and adapt to change. Ability to apply initiative, flexibility and willingness to pursue continued improvement in the context of change within the organisation.

·        Highly developed time management skills, both individually and as part of a team, and the ability to work effectively, cooperatively and flexibly in a team environment to respond to priorities and meet deadlines.

·        Demonstrated analytical skills with an ability to use multiple datasets and/or interpret and apply complex legislation and apply sound judgement in all cases.

Desirable

·        Tertiary qualifications in a relevant field.

·        Experience in application processing environment.

Proficiency in computer software applications including Microsoft Word and Excel, and the capacity to learn new systems.

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[i] https://immi.homeaffairs.gov.au/help-support/meeting-our-requirements/english-language