Visan Documentation Staff

Immigration Case Coordinator – US Immigration / NVC Processing

We are looking for a detail-oriented and organized Immigration Case Coordinator to support the processing and monitoring of US immigration cases through the National Visa Center (NVC) stage.

The role involves coordinating required documents, monitoring case progress, following up on pending requirements, maintaining accurate records, and communicating with applicants, internal teams, and international counterparts.

Candidates with experience in case management, documentation, recruitment, deployment, visa processing, customer service, or administrative coordination are encouraged to apply. Experience with NVC or US immigration processes is an advantage but is not required.

Key Responsibilities

• Coordinate the collection and verification of required NVC documents and supporting requirements.
• Monitor applicants' case status, pending requirements, and case movement.
• Coordinate timely submission and endorsement of documents to the appropriate teams.
• Communicate case updates, requirements, and instructions clearly and professionally.
• Monitor Fee Bill availability and coordinate required payment within established timelines.
• Follow up with applicants regarding DS-260 completion and submission.
• Coordinate the review of completed DS-260 forms with the appropriate immigration team or legal representative.
• Relay feedback, corrections, and additional requirements to applicants promptly.
• Coordinate the submission of civil documents and other required case documents.
• Endorse qualified cases to the appropriate deployment team once the required processing stage is reached.
• Maintain accurate and updated information in company trackers, pipeline systems, and Quickbase.
• Prepare and update weekly case reports.
• Conduct applicant orientations as required.
• Respond to applicant inquiries through email, chat, and phone.
• Coordinate with applicants, internal departments, partners, and the US team to facilitate timely case processing.
• Perform other related duties assigned by the immediate supervisor.

Job summary Coordinate US immigration/NVC cases, documents, updates, and applicant requirements.