Vision Customer Service Engineer

Vision Customer ServiceAbout the Role

We are looking for a customer-focused and proactive Vision Customer Service Specialist to join our team.

In this role, you will be the first point of contact for customers, helping them resolve product and service-related questions while ensuring an excellent customer experience. You will work closely with Product, Engineering, and other internal teams to identify issues, communicate customer feedback, and contribute to continuous product improvement.

This is an ideal opportunity for someone who enjoys solving problems, learning new technology, and turning customer challenges into positive experiences.

Responsibilities

• Respond to customer inquiries and requests in a timely, professional, and friendly manner
• Provide guidance and support on product features, account-related issues, and general usage
• Troubleshoot issues related to vision- and image-based products or services
• Identify the root cause of customer issues and coordinate with Product and Engineering teams when necessary
• Collect, organize, and analyze customer feedback and Voice of Customer (VOC)
• Identify recurring customer issues and recommend improvements to products and support processes
• Create and maintain FAQs, help-center articles, and other customer support documentation
• Track and follow up on customer issues to ensure timely resolution
• Collaborate with Sales, Product, Engineering, and Operations teams to improve the overall customer experience

Qualifications

• Strong written and verbal communication skills
• Excellent problem-solving and troubleshooting abilities
• Ability to explain technical information clearly and simply to customers
• Strong attention to detail and ability to manage multiple customer requests effectively
• Comfortable learning new technologies and products quickly
• Basic to intermediate English communication skills and Korean

Preferred Qualifications

• Experience working with AI, Computer Vision, image processing, or SaaS products
• Experience in Technical Support or B2B Customer Support
• Familiarity with CRM, help desk, or ticketing systems
• Experience analyzing customer feedback and improving support processes
• Experience supporting customers in English and Korean
• Previous experience working in a startup or fast-paced technology environment

What We're Looking For

• A customer-first mindset and genuine desire to help people
• Someone who takes ownership of problems from start to finish
• A clear and thoughtful communicator who can work effectively with both customers and internal teams
• Someone who is curious about technology and enjoys learning new products
• A proactive team player who looks for ways to improve processes rather than simply following them
• Someone who stays calm, positive, and solution-oriented when handling challenging customer situations

How to Apply

Please submit your resume ​to [email protected] or through indeed.

Pay: From $28.85 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Safety equipment provided
• Vision insurance

Language:

• Korean (Preferred)

Ability to Relocate:

• Columbus, OH 43268: Relocate before starting work (Preferred)

Work Location: In person