Visiting Service Coordinator

Help reduce loneliness. Build meaningful connections. Make a lasting difference.

Are you passionate about supporting older people to live connected, fulfilling lives? Do you enjoy building relationships, working alongside volunteers, and making a genuine impact in your community?

We are looking for a compassionate, organised, and community-minded Visiting Service Coordinator to lead our Visiting Service. This rewarding role supports older people experiencing social isolation by matching them with trained volunteer visitors who provide friendship, companionship, and meaningful social connection.

Every match you make has the potential to improve someone's wellbeing and quality of life.

About the Role

As the Visiting Service Coordinator, you will oversee all aspects of the programme, from recruiting and supporting volunteers to assessing clients, coordinating suitable matches, and building strong relationships with community organisations.

You will play an important role in ensuring older people feel valued, connected, and supported while maintaining high-quality service standards and contributing to the continued growth of the programme.

Key Responsibilities

Volunteer Coordination

• Recruit, interview, screen and onboard volunteer visitors.
• Provide volunteer induction, training and ongoing support.
• Coordinate volunteer-client matches.
• Recognise and celebrate volunteer contributions.
• Monitor volunteer wellbeing and performance.

Client Support

• Assess referrals and determine eligibility for the service.
• Meet with older people to understand their needs and goals.
• Match clients with suitable volunteer visitors.
• Monitor relationships and ensure positive outcomes.
• Refer clients to other services where appropriate.

Community Engagement

• Build strong relationships with health providers, community organisations and referral agencies.
• Promote the Visiting Service throughout the community.
• Identify opportunities to expand awareness and increase volunteer recruitment.
• Work collaboratively with agencies supporting older people.

Administration & Reporting

• Maintain accurate client and volunteer records.
• Prepare reports for management and funding requirements.
• Monitor programme activity and outcomes.
• Ensure the service operates in line with Age Concern Visiting Service Standards.
• Assist with budgeting and programme administration.

About You

We're looking for someone who is organised, empathetic and enjoys working with a diverse range of people.

You will ideally have:

• Experience working in community services, health, social services, aged care, volunteer coordination or a related field.
• An understanding of the needs of older people and the challenges of social isolation.
• Excellent communication and relationship-building skills.
• Strong organisational and administrative abilities.
• The ability to work independently while also being a collaborative team member.
• Confident using computer systems and maintaining accurate records.
• A genuine passion for supporting volunteers and strengthening communities.
• A full New Zealand Driver Licence.

A background in Social Work, Nursing, Occupational Therapy or another relevant profession would be highly regarded, but we welcome applicants with transferable skills and experience.

Why Join Us?

This is more than just a job—it's an opportunity to create meaningful connections that improve lives.

You'll enjoy:

• A rewarding role with real community impact.
• A supportive and values-driven team.
• Opportunities for professional development.
• The chance to build strong community relationships.
• The satisfaction of helping older people feel connected, valued and less isolated.

Apply Now

If you're passionate about people, believe in the power of connection, and want to make a genuine difference in the lives of older people in our community, we'd love to hear from you.

Apply today by submitting your CV and a cover letter telling us why you're the right person for this rewarding opportunity or if you have any questions, please contact Michelle Duley at [email protected]

Applications close on Thursday 3 September at 5pm but interviews may be held as we receive suitable applications, so don’t wait!