Visitor Engagement Associate

This position is stationed in either the Catmur Foyer or the Admission Booth and is responsible for greeting all guests in a friendly and positive manner, processing all membership transactions, including first-time memberships and renewals, answering questions about the museum’s history and exhibitions, and informing guests of current events in the museum and gardens.

Hours:

Part-time, up to 29 hours per week. Must be available to work weekends. Must be able to work holidays as needed.

Responsibilities include but are not limited to:

Greeting and orienting guests as they enter the gardens and galleries

Handling cash, check, and card transactions for membership payments and donations

Maintaining supply of informational materials for guests’ perusal

Selling memberships to visitors and upgrading existing memberships

Maintaining cleanliness of work area(s)

Collaborating with the security team to ensure proper museum safety and security

Participating in docent training and exhibition education

Answering phone calls from main phone line and directing calls to relevant extensions as necessary

Assisting with Dixon after-hours events as needed

Other duties as assigned by supervisors (Managers-on-Duty, Director of Operations, etc.)

Qualifications and Requirements:

High school diploma or equivalent is required. College education is preferred.

Experience in cash handling and sales is preferred.

Must have excellent customer service skills, written and verbal communication skills, basic computer skills, and ability to work in a collaborative team environment.

Please send a cover letter and resume to Rachel Sturch at [email protected].