Visitor Experience Manager

Brisbane Powerhouse is a home for creativity, community and bold ideas. From major festivals and performances to programming, events, ticketing and visitor services, our teams work together to create memorable experiences for everyone who comes through our doors.

We're looking for a vibrant, engaged leader with a sharp eye for detail and genuinely high service standards, someone with a warm, confident presence who takes genuine joy in connecting with people. You'll thrive on creating moments that matter, going the extra mile to ensure every visitor leaves having had the best possible experience at Brisbane Powerhouse.

Applicants are experienced Visitor Experience Managers who will lead the delivery of an exceptional end-to-end visitor experience across the Brisbane Powerhouse precinct. This senior operational role leads our front of house and visitor-facing teams, establishes and maintains service standards, and acts as the senior patron-facing authority when on duty.

Working across Ticketing, Precinct, Program and Events, Production and hospitality, the Visitor Experience Manager will bring teams together around a shared approach to visitor experience and ensure our people are informed, prepared and equipped to deliver welcoming, seamless and high-quality experiences.

This is a hands-on leadership role with a strong afternoon, evening and weekend presence, alongside regular business-hours work for planning, collaboration and team development.