Visitor Experience Manager

Visitor Experience Manager

Location: Noida, Uttar Pradesh
Job Type: Full-time
Industry: Immersive Experiences / Entertainment / Technology
Experience: 1–3 years

Job Summary

We are looking for a customer-focused and energetic Visitor Experience Manager to manage the overall visitor experience at our immersive experience centre.

The role involves interacting with visitors, managing visitor flow, coordinating bookings and group visits, ensuring smooth operation of experiences, handling customer queries, and coordinating with front-desk and technical teams.

The ideal candidate should have excellent communication and interpersonal skills, a customer-first attitude, and the ability to manage multiple visitors and situations professionally.

Key Responsibilities

• Welcome and assist visitors throughout their visit.
• Ensure a smooth and engaging visitor journey from entry to exit.
• Manage visitor flow, queues, group movement, and experience schedules.
• Explain immersive experiences, operating procedures, safety guidelines, and visitor instructions.
• Coordinate with the Receptionist / Front Desk Executive for visitor registrations and bookings.
• Handle visitor queries, feedback, and complaints professionally.
• Resolve customer-related issues and escalate technical or operational issues when required.
• Coordinate school, corporate, group, and special visits.
• Ensure visitors follow safety and venue guidelines.
• Monitor the quality and consistency of the visitor experience.
• Collect visitor feedback and identify recurring issues.
• Coordinate with the Immersive Experience Manager and technical team to resolve operational issues.
• Support events, promotional activities, and special visitor programs.
• Maintain daily visitor and experience-related reports.
• Ensure visitor areas are clean, organized, and ready for operation.
• Support the team in maintaining high standards of customer service and visitor satisfaction.

Requirements

• 1–3 years of experience in customer service, hospitality, retail, entertainment, events, museums, experience centres, theme parks, or similar customer-facing roles.
• Excellent verbal communication and interpersonal skills.
• Good command of English and Hindi.
• Pleasant, confident, and professional personality.
• Strong customer service and relationship-building skills.
• Ability to handle multiple visitors and situations calmly and professionally.
• Good coordination, problem-solving, and multitasking skills.
• Basic computer knowledge and reporting skills.
• Comfortable working in shifts, weekends, and holidays as required.

Preferred Background

Candidates with experience in the following areas are encouraged to apply:

• Hospitality and hotels
• Premium retail
• Entertainment
• Museums and exhibitions
• Theme parks
• Experience centres
• Events and event management
• Customer experience
• Visitor management
• Front office / customer service

Salary

As per experience, skills, and industry standards.

Work Location

Noida, Uttar Pradesh

Employment Type

Full-time

Pay: ₹200,000.00 - ₹500,000.00 per year

Work Location: In person