Visitor Experience Operations Executive

About the role

The Visitor Experience Operations Executive is instrumental in planning and delivering staffing requirements to ensure there is a high standard of customer service across Q's operations.

Key responsibilities

• Hands on training and managing the Visitor Experience Team to deliver the highest level of customer service
• Responsible for developing the hospitality portion of Q Theatre's business, including coordinating with delivery teams, external contractors and suppliers
• Work closely with clients/hirers, as well as other teams within Q Theatre, to ensure smooth set-up and delivery of front of house events
• Support the Head of Patron services in implementing and delivering on Q's Visitor Experience Strategy

About you

• Minimum of five years' experience in event/venue management or operations coordination within the hospitality industry
• Outstanding people leadership and management skills to motivate a large workforce to create a high performing team
• Keen eye for curating diverse and exceptional experiences, with aim to promote equality, diversity, and inclusion
• Experience devising and implementing successful visitor engagement, with a proven creative approach to engaging a wide variety of audiences
• Exceptional communication and interpersonal abilities to communicate and collaborate effectively at all levels, internally across departments and with external contacts

About us

Q Theatre is a vital part of our national performing arts landscape, hosting and collaborating with 150+ productions and events annually across our three venues and lounge space. Q works with leading New Zealand arts organisations, festivals and independent producers and artists to present a contemporary programme that reflects and entertains the people of Tāmaki Makaurau. Q Theatre is at the heart of the Auckland Arts Precinct, and we pride ourselves on creating and developing a welcoming environment for audiences and creatives from all walks of life.