Visitor Service Assistant

Are you looking to join a team that is driven by passion, respect, and embraces innovation? Do you thrive in a fun and inclusive work environment? Look no further – Scitech is the place for you!

At Scitech we deliver informative programs and experiences to engage minds, inspire imaginations and promote STEM learning.

Who are we looking for?

We are currently seeking a highly passionate and enthusiastic Casual Visitor Service Assistant who will deliver exceptional customer service by providing visitors, members and partners with a positive impression of Scitech through admissions, the Discovery Shop, memberships, online ticketing and after-hours events.

This position is offered on a casual basis.

In this role you will:

• Welcome visitors and create a positive first impression of Scitech
• Uphold product and exhibit knowledge to assist with visitor queries
• Administration of the online ticketing system, monitoring online sales, bookings and centre capacity
• Promote the Scitech Memberships and proactively sell Discovery Shop merchandise to help achieve sales targets
• Maintaining the galleries to a standard that is clean, tidy and fully stocked
• Helping visitors with general information related to their visit, such as parking, public transport, and nearby amenities
• Working as part of a team to set up, pack down and run after-hours events for a variety of audiences, including handling alcohol sales.

Who are we looking for?

We are seeking an individual who can deliver continuous, passionate and responsive customer service whilst handling visitor complaints to ensure a response and solution is provided or escalated.

Other skills and experience required includes:

• Demonstrated attention to detail in all tasks particularly data entry, document formatting and communication
• Continuously displays dedication to personal integrity, accountability, flexibility and collaboration
• Experience reconciling cash and electronic transactions (desirable)
• Demonstrated customer service experience including customer complaint management (desirable)
• Experience in database management including maintaining procedures and evaluating processes (desirable)
• Working with Children Check or ability to obtain one.
• National Police Check or ability to obtain one.
• Responsible Service of Alcohol or ability to obtain one

To Apply

If this sounds like you, we’d love to hear from you!

Apply through Seek.

Please direct any queries via email.

Please note shortlisting for this role will start immediately.