Visitor Service Associate

ABOUT LMCC

LMCC is Manhattan’s Arts Council—a dynamic non-profit organization with a 50 year history of supporting and connecting artists and communities throughout Manhattan.

Founded in 1973, LMCC serves hundreds of artists and tens of thousand of audiences each year through robust Re-granting and Artist Residency Programs as well as a dynamic calendar of free public art events throughout Manhattan and at the Arts Center at Governors Island—a 40,000 square foot arts center that is activated year round with public programs and art exhibitions.

We are a 15 person team of passionate and devoted arts leaders and administrators, providing funding, studio and rehearsal space, professional development, and leadership in cultural planning and advocacy. All activities and operations are supported by a $6M budget and the leadership of an engaged Board of Directors.

WHO WE ARE LOOKING FOR

LMCC seeks part-time, seasonal, Visitor Services Associates (VSAs) to join our Events team. This is a front facing role that acts as the primary point of contact for audiences during events. They will serve as an ambassador for LMCC, facilitating smooth event operations, assisting with visitor check-ins, enforcing LMCC and gallery policies, and supporting the general upkeep of our spaces during events. The ideal candidate is a warm, reliable, and detail-oriented communicator who thrives in a customer-facing role.

DUTIES AND RESPONSIBILITIES:

The Part Time Visitor Services Associates are responsible for the following tasks and projects in addition to any other work as assigned by their Supervisor.

Visitor Experience & Ambassadorship:

• Welcome guests, answer inquiries regarding current exhibitions, accessibility, and LMCC’s full calendar of programs, and serve as an informed, professional representative of the organization.
• Assist visitors with digital ticket reservations, scan and process RSVPs or walk-ups using the Eventbrite app on iPads, track overall attendance with tally clickers, and manage guest entry.
• Respond to accessibility requests via the site phone/iPad, guide patrons requiring ADA access through designated entrances, and ensure accessible restrooms and pathways remain open and properly prepped.

Site Oversite:

• For gallery exhibits, monitor gallery doors, enforce venue and exhibition rules (including food, beverage, and capacity guidelines), and maintain clear pathways to emergency exits and safety equipment.
• Set up and break down indoor and outdoor wayfinding, event-specific signage, A-frames, and lobby flyer displays prior to and following public programs.
• Maintain the space for visitors including by performing light cleaning and tidying including wiping down surfaces, dry mopping floors, taking out full trash bags, and keeping marketing tables neat
• Check and document space temperatures, maintain orderly inventory of promotional postcards and gallery guides, and submit comprehensive Event Reports as designated.

QUALIFICATIONS:

• 1+ year experience in customer service roles.
• Familiarity with Microsoft Office and goggle suite tools.
• Excellent time management, task prioritization, and efficiency.
• Strong interpersonal skills, including the ability to communicate professionally, effectively, and discreetly with audiences and colleagues.

COMPENSATION

The hourly rate for this position is $22.00/hr and is scheduled on an as needed basis. This is a non-exempt position and will require night and weekend availability.

HOW TO APPLY

• Please apply through our careers page: [LINK]
• Please include a resume and cover letter speaking to how your experience fits the needs of this role and the mission of LMCC. Note that the portal only directly asks for a resume – applicants are expected to upload both a resume and cover letter and applications without a cover letter will not be considered.

We encourage a diverse pool of applicants to apply, including those who may not meet every qualification but are enthusiastic about growing into this role. We are committed to mentoring and developing the right candidate to thrive as part of our team and positively contribute to our organizational culture.

LMCC is an equal opportunity employer dedicated to building a culturally diverse, inclusive, equitable, and safe environment for its staff. We strongly encourage applications from individuals who self-identify as BIPOC and/or women. LMCC prohibits any kind of discrimination on the basis of an individual’s race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, genetics, protected veteran status, economic status, or any other characteristic protected by federal, state, or local laws.