Visitor Services Assistant

Step into the world of London’s most iconic detective! The Sherlock Holmes Museum is looking for an enthusiastic and engaging Visitor Services Assistant to join our team.

We’re seeking someone who shares a passion for Sherlock Holmes and his stories, and who thrives in a lively, visitor-focused environment. If you enjoy meeting people from all walks of life, have a friendly and approachable manner, and can stay calm under pressure, we’d love to hear from you.

What you’ll do:

• Welcome and assist visitors, ensuring every guest has a memorable experience.
• Deliver excellent customer service both in the museum and shop.
• Sell products, restock shelves, and maintain a tidy and organised shop floor.
• Lead short guided tours and talks with confidence and enthusiasm.
• Dress in period costume (Victorian police officer or traditional attire, provided by the museum) and engage with visitors for photos.
• Support the smooth daily running of the museum and shop.

What we’re looking for:

• Strong customer service skills with a focus on creating positive visitor experiences.
• Previous experience in hospitality, retail, or similar visitor-facing roles.
• Excellent communication and interpersonal skills.
• A proactive, team-oriented attitude with the ability to adapt in a fast-paced setting.
• Familiarity with Sherlock Holmes stories is highly desirable.

Key details:

• Contract: Fixed-term, seasonal 5 months (following successful completion of 5 paid training days).
• Shifts: 9:00 AM – 6:00 PM, 9:00 AM – 3:00 PM, or 11:45 AM – 6:00 PM.
• Availability: parttime 3-4 days including weekends. Please apply only if you can meet this commitment.
• Uniform: Provided by the museum (Victorian dress/apron for women; waistcoat, tie, shirt, and Victorian police uniform for men).
• Holidays: We are open daily except Christmas Day. No leave can be granted during UK school holidays

Recruitment process:

• Interviews will be held online.
• Only shortlisted candidates will be contacted.
• Please apply with your CV and a covering letter

Pay: £13.00 per hour

Benefits:

• Employee discount
• Store discount

Ability to commute/relocate:

• London NW1 6XE: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many days a week are you available to work?
• Are there any days of the week you are unavailable to work?

Work authorisation:

• United Kingdom (required)

Work Location: In person