Visitor Services Coordinator

Do you want to work to make a difference for NSW?

Working to protect the state’s environment and heritage

• Visitor Services Coordinator (Grade 5-6)
• Ongoing Full time role available
• Located at Lake Munmorah, Central Coast
• Salary relative to experience, and ranges from $102,936.00 to $113,579.00  plus annual leave loading, employer contributions to superannuation scheme and weekends and public holidays loading

About the role

National Parks and Wildlife Service has a unique opportunity for a Visitor Services Coordinator to work as part of the team and contribute towards the care, control and management of the Central Coast Area.

 In this new  role, you will lead and supervise the team of Visitor Service Assistants to effectively fulfil the requirements of their roles whilst working in national parks. You will work closely with a range of people, building local partnerships and assisting with planning and delivering community events.

Please note this role is on a 7 day roster and you will be required to work some weekends and public holidays, as per the Award and agreed with your Manager.

About you

To be successful in the role, you will:

• Have a good understanding of the values and experience in the management of natural and cultural heritage.
• Enjoy working outdoors and interacting with a wide range of people.
• Organise yourself and your team by developing rosters, managing budgets, keeping accurate records and other administrative tasks.
• Work safely and manage risks to deliver environmentally and culturally sustainable outdoor activities.
• Communicate effectively and respectfully with a wide range of people.
• Lead a diverse team with fairness and sensitivity.
• Have a positive attitude towards working with stakeholders such as community groups, local government, commercial tour operators.

Essential requirements

• Demonstrated experience in team management including the ability to coordinate, supervise, train and develop a team of staff

• Demonstrated experience managing the development, delivery and administration of programs and projects, ensuring objectives, timelines and quality standards are achieved.

• Capacity and willingness to lead and undertake enforcement and compliance duties

• Current Australian Class C Drivers licence or equivalent

• Certifications or the ability to obtain within 3 months:

• Working with Children Check

• First Aid Certificate

• 4-wheel drive operation and recovery.

• Agency specific Law Enforcement training

To view the Role Description: Visitor Services Coordinator

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

What we do

About NSW National Parks & Wildlife Service

Visit a park

Hunter Central Coast Branch Overview

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen, New Zealand Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

Applications close: Thursday, 22 October 2026 at 11:55pm.

Should you require further information about the role please contact the Hiring Manager, Stephen Atkins, via [email protected] or 0407758804.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Naz Keya via [email protected] (please mention reference number 553509).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at [email protected] for a yarn.

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