Visual & Store Design Manager

1.Standard & Brand Quality Control:

• Establish, update, and deploy full POSM Standard Guidelines & Checklists across all retail branches for Gold, Diamond, and Jewelry product lines.

• Maintain high compliance across all stores through structured random audits.

2.Production Prioritization & Lead Time Management:

• Develop and maintain a Master Timeline & Prioritization Matrix for all visual display and creative assets across business units.

• Set clear lead-time expectations with Business Unit Heads and Sales Operations, ensuring 100% on-time delivery from suppliers.

• Proactively track vendor production schedules and installation timelines, preventing delays and resolving field issues immediately.

3.Aesthetic vs. Functional POSM Balance:

• Design, engineer, and refine merchanding fixtures, lightboxes, lightbox ads, window displays, and counter stands that blend luxury visual elegance with front-line practicality.

• Ensure displays and signage fixtures allow retail sales staff to easily, quickly, and safely update promotional materials without causing damage or requiring complex tools.

• Conduct pilot store testing (prototype trials) and gather frontline feedback to continuously improve fixture functionality and durability.

4.Proactive Creative Solutioning & Innovation:

• Proactively propose creative, eye-catching visual concepts and display fixtures for high-priority Focus Products across BUs.

5.End-to-End Visual Project Management & Stakeholder Alignment:

• Manage visual design, fabrication, delivery, and installation projects end-to-end within allocated budgets and timelines.

• Align with BU Heads, Sales Operations, and store managers on SLA standards, lead times, and fabrication constraints.

• Manage supplier relations and evaluate actual vendor expenditures against allocated production budgets.

Job Specification

• Experience: 5+ years of professional experience in Visual Merchandising (VM), Store Display Design, Retail Space Planning, or POSM Design in retail luxury, fashion, jewelry, or premium retail sectors.

• Technical & Design Skills: Proficiency in design software (e.g., AutoCAD, SketchUp, 3ds Max, Adobe Creative Suite - Illustrator/Photoshop) for spatial planning, 3D rendering, and print artwork preparation.

• Material & Production Knowledge: Comprehensive understanding of display materials (acrylic, metal, wood, lightboxes, LED systems, print substrates), printing techniques, unit costs, and structural engineering for retail fixtures.

Key Competencies

• Operational Focus: Deep awareness of retail store operations, ergonomic product placement, and ease-of-use requirements for retail store advisors.

• Quality Control & Audit Discipline: Meticulous eye for detail, strong quality control mindset, and proven ability to enforce standardized brand guidelines across multi-branch store networks.

• Project Management & Communication: Solid project management, vendor tracking, and stakeholder communication skills.