Visual Merchandising – Manager / Assistant Manager

Visual Merchandising Manager / Assistant Visual Merchandising Manager

Brands: Scoop Wholefoods & Hershey’s

Key Responsibilities

Visual Merchandising & Brand Presentation

• Develop and implement visual merchandising concepts and displays across Scoop Wholefoods and Hershey’s stores.
• Ensure each brand's visual identity, image and presentation standards are consistently maintained.
• Oversee store layout, product placement, display tables, fixtures and overall visual presentation.
• Develop and maintain planograms and store display guidelines.
• Ensure new arrivals, seasonal, promotional and key products are effectively highlighted in prominent areas.
• Ensure products are properly arranged, fully stocked and visually appealing to maximise customer engagement and sales.
• Maintain consistent VM standards across all stores and ensure timely roll-out of VM strategies.

Store Execution & Maintenance

• Conduct regular store visits to monitor VM standards and identify areas for improvement.
• Ensure shelves, display tables, fixtures and cashier areas are clean, organised and well presented.
• Ensure signage, pricing and promotional materials are accurate, consistent and properly positioned.
• Ensure front signage, lighting and other visual elements are maintained in good condition.
• Manage and maintain VM props, fixtures and materials, including proper storage and inventory tracking.
• Reuse suitable VM props and ensure outdated or damaged materials are properly disposed of.

VM Projects & New Store / Renovation

• Support and oversee VM requirements for new stores, renovations and store refreshes.
• Work with internal teams, contractors and vendors on VM execution and installation.
• Review and coordinate fixture, site and CAD drawings where required.
• Conduct installation checks and ensure the quality of VM execution meets the required standards.
• Monitor project timelines and budgets and escalate any issues to management.

Events, Promotions & Campaigns

• Plan and execute VM displays for seasonal, festive, promotional and special events.
• Coordinate with relevant teams to ensure promotional campaigns are reflected accurately in-store.
• Ensure promotional signage and pricing are correctly displayed, including “was” and “now” prices where applicable.
• Ensure key campaigns and product launches are implemented consistently across stores.

Vendor & Stakeholder Management

• Liaise with vendors, contractors, landlords and internal stakeholders on VM-related matters.
• Coordinate with landlords for store design and VM approvals where required.
• Monitor vendor execution, quality and timelines.
• Ensure VM projects are completed within agreed timelines and budget.

Training & Team Support

• Train and guide retail teams on VM concepts, display standards and proper maintenance of visual merchandising.
• Communicate VM guidelines clearly to Store Managers and retail teams.
• Provide guidance and follow up to ensure store teams maintain the required VM standards.

Management & Reporting

• Maintain an up-to-date VM inventory and master list of store display requirements.
• Monitor VM projects, timelines and budgets.
• Conduct regular VM audits and provide feedback or recommendations to management.
• Identify opportunities to improve store presentation and customer experience.
• Perform other ad-hoc duties and projects as assigned by the CEO.

Requirements

• Diploma / Degree in Visual Merchandising, Fashion, Retail, Design or a related discipline.
• Minimum 3–5 years of relevant Visual Merchandising experience, preferably within retail.
• Strong understanding of store layout, product presentation, displays and VM standards.
• Experience managing VM projects, vendors and store installations.
• Good understanding of retail operations and commercial awareness.
• Strong organisational and project management skills.
• Creative, detail-oriented and able to translate concepts into practical store execution.
• Good communication and interpersonal skills, with the ability to work with retail teams, vendors and management.
• Able to travel between stores and work on-site when required.
• Proficient in relevant design / VM software will be an advantage.