Visual Merchandising Team Lead

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

We are seeking a dynamic and experienced Visual Merchandising Team Lead to join the Brown Thomas Arnotts Creative team. This role plays a vital part in delivering the company’s creative vision across store environments, ensuring world-class visual standards that inspire our customers and reflect our Reinventing Retail vision.

As VM Team Lead, you will oversee day-to-day visual execution across store floors, leading and motivating a team of stylists and merchandisers to deliver impactful displays that combine creativity with commercial results. You will collaborate closely with the Visual Merchandising Manager, Store Design, and Buying teams to deliver inspiring visual experiences that align with business priorities and seasonal campaigns.

Key Responsibilities:

• Partner with the Buyer to plan and execute pre-season buys, brand strategies, and range architecture, supporting key decision making in collaboration with the Senior Buyer to deliver commercial objectives
• Take ownership of key timelines and deadlines within the Kitchens Department
• Develop and manage assortment plans that balance customer needs, brand proposition, commercial performance, and profitability
• Negotiate with suppliers across trade discounts, settlement terms, and logistics, identifying opportunities to improve margin and optimise overall profitability
• Partner with Marketing to develop and deliver impactful brand and promotional activity, driving customer engagement, sales, and commercial performance
• Build strong partnerships with Retail Operations, using regular floor walks, trading insights, and feedback sessions to identify opportunities and drive improved brand performance
• Support set up of product and pricing within merchandise management systems, ensuring data accuracy, operational efficiency, and timely execution
• Manage supplier relationships with Finance, ensuring accurate supplier setup, compliance with internal processes, and effective ongoing administration
• Own key commercial inputs across mark-up targets, markdown rates, and selling prices, working closely with the Buyer and Merchandise team to maximise gross margin performance
• Partner with the Digital team to oversee product setup, imagery, pricing, and availability, ensuring a consistent and compelling customer proposition across Brown Thomas Arnotts digital channels
• Manage in-season replenishment and continuity ordering, proactively responding to trading performance and stock requirements to optimise availability, sales, and stock flow

KNOW WHAT WE’RE LOOKING FOR

• 2–3 years’ retail or buying experience in a fast-paced environment, ideally within home or lifestyle categories
• A proactive and commercially driven individual who takes initiative, identifies opportunities, and delivers with minimal supervision
• Qualification in Buying, Merchandising, or a related discipline
• Strong commercial acumen and awareness of customer and market trends
• Excellent Excel and system skills, with an analytical mindset and attention to detail
• Highly organised with strong prioritisation and time management skills
• Strong communicator, able to build effective working relationships across functions and with suppliers
• Creative and proactive approach to problem-solving and idea generation
• Collaborative and adaptable team player with a drive for results
• Passionate about fashion, brands, and delivering an exceptional customer experience
• Acts with integrity, professionalism, and alignment to the Brown Thomas Arnotts Purpose and Values

WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.