Vita Site Coordinator

VITA Site Coordinator – Seasonal Part-Time Contractor

Nehemiah Gateway Community Development Corporation (CDC) is seeking a dependable, organized, and community-focused VITA Site Coordinator to support the operation of our Volunteer Income Tax Assistance (VITA) program during the 2027 tax filing season.

Our VITA program provides free tax preparation services to eligible working individuals and families. This rewarding position offers the opportunity to work with clients, volunteers, staff, and community partners while strengthening leadership, tax preparation, and program management skills.

Position Summary

The VITA Site Coordinator is responsible for coordinating, organizing, and supervising the day-to-day operations of an assigned tax preparation site. The Site Coordinator helps ensure that all tax returns are prepared accurately and that the site operates in accordance with IRS requirements and Nehemiah Gateway CDC policies.

Responsibilities include supervising and supporting volunteers, maintaining quality-control procedures, assisting with volunteer training, managing appointments and site workflow, maintaining required documentation, and supporting community outreach efforts.

Essential Responsibilities

• Oversee daily tax site operations, including client intake, tax return preparation, quality review, and electronic filing.
• Ensure compliance with IRS Standards of Conduct, Quality Site Requirements, and Privacy and Security guidelines.
• Follow Nehemiah Gateway CDC VITA policies, procedures, and documentation requirements.
• Attend required training sessions and meetings and remain current on tax-law and program updates.
• Manage the tax site calendar, appointments, volunteer schedules, and daily workflow.
• Provide ongoing support, coaching, and guidance to volunteers.
• Assist volunteers with tax preparation, quality review, client screening, filing procedures, and other site responsibilities.
• Maintain accurate, organized, and complete program and tax-site records.
• Help identify and resolve tax preparation, software, client-service, and operational issues.
• Support outreach and other activities designed to increase community awareness and participation in the VITA program.
• Obtain a Delaware Business License, as required for independent contractors.

Required Training & Certification

Before beginning work at a VITA site, the Site Coordinator must successfully complete all required annual IRS VITA certifications and Nehemiah Gateway CDC training requirements.

Required training begins in November 2026.

Qualifications

• Previous tax preparation experience.
• Strong written and verbal communication skills.
• Strong organizational, problem-solving, and interpersonal skills.
• Ability to work effectively with clients, volunteers, staff, and community partners.
• Ability to work independently with limited supervision while also contributing as part of a team.
• Comfortable working in a flexible, fast-paced environment.
• Ability and willingness to learn applicable tax law, IRS procedures, and tax preparation software.
• Proficiency or ability to become proficient in Microsoft Office, Zoom, and tax preparation software used by the program.
• Evening and weekend availability during tax season.
• Bilingual Spanish skills are preferred but not required.
• High school diploma or equivalent preferred.

Position Schedule

Seasonal, Part-Time Contractor Position

• Required Training: Begins November 2026
• Tax Season Assignment: January 2027 – April 2027
• Schedule: Must be available for assigned evening and/or weekend shifts.

Selection Process

The selection process may include reference and/or background checks. Selected candidates will be matched with an appropriate VITA tax site based on program needs.

Candidates may not begin orientation or their site assignment until all required documentation, background requirements, certifications, and paperwork have been completed and approved.

Position Clarification

This is a seasonal, part-time independent contractor position funded through grant resources. Employment opportunities and the duration of the position are subject to continued funding and program needs.

Nehemiah Gateway Community Development Corporation is an Equal Opportunity Employer.

Pay: $18.00 - $25.00 per hour

Expected hours: No less than 18.0 per week

Work Location: In person