Vita Site Coordinator

POSITION DESCRIPTION

Position: Vita Site Coordinator -Seasonal-Various Bronx Locations

Program: Vita Tax Program

Reports to: Tax Program Director

Salary: $25.00 - $27.00 per hour

Posted: October 15, 2026

Start Date: January 20, 2027

Part-Time or Full- Time Seasonal Site Coordinator- VITA Tax Program

About Ariva

Ariva helps residents of New York City build financially empowered and prosperous lives. Our mission is to bring economic justice, opportunity and inclusion to our Bronx neighbors and other underserved New Yorkers. We offer free income tax preparation assistance and comprehensive financial capabilities services at locations across New York City. Information on our projects and programs can be found at

Our goal is to understand the needs and experiences of the people we serve. Our staff, volunteers, and community partners offer honesty, reliability, care, and kindness in every interaction with our clients.

If our work and culture are a fit for you, we urge you to join our team next tax season!

Tax Program

We are the top free tax preparation community-based organization in the Bronx, with 14 sites, including three year-round locations. We help eligible New York City residents file their tax returns and claim credits such as the Earned Income Tax Credit and Child Tax Credit. Since 2003, we have prepared free tax returns for more than 160,000 clients, returning over $253 million in total refunds to underserved communities.

All of Ariva’s tax program staff and volunteers are IRS-certified. All of our tax sites are sponsored by the IRS VITA program.

We are now actively recruiting experienced tax staff to work with us in the 2026 filing season. We need staff all days of the week, including evenings and weekends, and can offer interested candidates hours that suit their schedule.

Position Description

An integral part of our tax team, the site coordinator manages the tax site, ensuring that our clients receive high-quality service. Face-to-face, in-person service is an essential component of this position, and site coordinator staff work in person at one of our offices.

Responsibilities

Site Management:

• The IRS has detailed requirements for VITA site operations. The Site Coordinator is expected to be knowledgeable about those requirements, including, but not limited to, the IRS 10 Quality Site Requirements and the IRS Quality and Tax Alerts. The Site Coordinator must ensure their assigned site(s) comply at all times with IRS VITA site requirements and must immediately notify the Program Director if any issues arise in this area.
• The Site Coordinator is responsible for tracking and safeguarding program supplies, promptly notifying the Tax Program Director when supplies are depleted, missing or damaged.
• The Site Coordinator has oversight over all aspects of the site, not just the tax preparation area. The Coordinator must also oversee the Intake and waiting area and must coordinate and oversee any additional services offered at the site; typically,tax time savings programs, opportunities to open bank accounts if appropriate, free financial counseling,
• A strong and positive relationship with our site hosts is critical to the success of the program. The Site Coordinator should be in close and regular contact with their host counterpart, ensuring a positive experience, not only for our clients, but for our community hosts.
• Daily communication with the Tax Program Director. Ariva depends on our site coordinators to be in continuous communication with our Tax Program Director. At the end of each shift, the Site Coordinator should email the Director an update on the day and any issues that need to be reported, including any client complaints. In emergencies, or in the case of serious issues, the Coordinator should telephone Ariva central office immediately for guidance. These include any client related emergencies, issues with the physical site, and issues that slow or stop tax production, including a software crash or a shortage of staff for the shift.

Staff and Volunteer Supervision: The Site Coordinator has direct supervision over all persons at the tax site, both staff and volunteers. Duties include:

• Provide guidance and training to staff and volunteers as needed on the tax prep process, assist in addressing any questions or concerns with individual returns.
• Ensure all staff and volunteers have the required IRS certifications, and that the volunteer agreement for each volunteer is on file at the site AND copies emailed that day to Ariva’s central office.
• Ensure intake is completed and returns are prepared and quality reviewed according to IRS requirements and within scope of staff’s and volunteers’ certifications.
• Support the volunteers; prioritize volunteer needs at all times, ensuring they have a positive, productive and satisfying volunteer experience.
• Supervise performance of staff and volunteers, providing guidance as needed, and promptly reporting any performance or attendance issues to the main office.
• Ensure staff adhere at all times to Ariva’s dress code and standards of conduct.
• Ensure timesheets are accurate and that staff are not signed in before their assigned shift before signing off on the timesheet. Sign the timesheet at the completion of the shift.

Client relations: Establishing and maintaining positive client relations is a central requirement of the Site Coordinator position. Responsibilities include:

• Manage Ariva staff and volunteers in a manner that promotes excellent client service, efficiency and a pleasant environment.
• Support a culture of responsiveness to client complaints and concerns; one which minimizes conflicts.
• Promptly report any client issues, problems or concerns to the main office.

Other Responsibilities:

• Tax Return Preparation:
• During particularly busy periods, Site Manager, in addition to undertaking management of the site, may themselves be expected to cover for other staff lines if the workflow requires it.

Core Competencies

• A college degree is not required, but you must pass IRS Intake, Standards of Conduct, Advance Tax Law and Site Coordinator online exams. (Ariva will provide free training.)
• 1-3 years of experience- paid or volunteer- in income tax preparation.
• Previous experience in the VITA program is highly desirable.
• Must pass all IRS required trainings, including IRS certification exam at the Advanced level and the Site Coordinator training.
• Some prior experience in project management and experience working in a fast-paced multi-tasking environment is desirable.
• Experience with staff supervision or volunteer management is also desirable.
• Excellent customer service skills are an absolute requirement.
• Must be responsible, reliable and punctual. It is critical that staff come to work on time and as scheduled.
• Excellent computer skills for inputting tax return information.
• Must present a highly professional appearance and demeanor; must adhere at all times to Ariva’s dress code (business casual) & ensure staff they supervise do so as well.
• Detail oriented.
• Bilingual English/Spanish is highly desirable.

Schedule: This seasonal position requires some availability for training in early January. Regular work hours will begin in mid-January and end in late April. We have multiple sites with shifts available weekdays, day and evening, as well as Saturday daytime shifts.

To Apply: Interested candidates should email a cover letter and resume to Diana Polanco at .

"Ariva is an Equal Opportunity Employer"

Pay: $25.00 - $27.00 per hour

Benefits:

• Flexible schedule

Experience:

• Tax: 1 year (Required)

Work Location: In person