VKYC Team leader

Job highlights

• Manage shift rosters,floor operations,and resource allocation to handle peak customer traffic efficiently.
• Digital operations / BFSI / Fintech requirement
• Required Skills
• Experience: 4-7 years

Digital operations / BFSI / Fintech requirement. Experience: 4-7 years. Location: Bengaluru. Type: Full-Time. Level: Senior / Supervisory.

Job Summary

We are seeking a proactive and compliance-driven VKYC Team Leader to manage day-to-day Video Customer Identification Process (V-KYC) operations. The role requires leading a team of VKYC executives, ensuring adherence to RBI guidelines, preventing fraud, and driving conversion rates while delivering a seamless digital onboarding experience for customers.

Key Responsibilities

• Lead, mentor, and supervise a team of VKYC Executives to ensure high productivity and service levels.
• Monitor live and recorded video interactions to ensure strict compliance with RBI/AML and KYC guidelines.
• Track key performance metrics including conversion rates, handling time, queue drop-offs, and accuracy.
• Handle escalated customer queries, technical glitches, or exception cases during verification.
• Conduct regular audits of completed video KYCs to check for fraud risks, forgery, or process gaps.
• Coordinate closely with Risk, Compliance, Fraud Control Unit (FCU), and IT/Product support teams.
• Manage shift rosters, floor operations, and resource allocation to handle peak customer traffic efficiently.
• Provide continuous coaching, feedback, and training to team members on soft skills and regulatory checks.
• Prepare and analyze daily, weekly, and monthly MIS reports on VKYC operational performance.
• Drive process enhancements and suggest workflow optimizations to reduce turnaround time (TAT).
• Ensure robust security protocols are maintained during data capture, geo-tagging, and document storage.
• Stay updated on regulatory updates concerning video- based customer onboarding.

Required Skills

• 4-7 years of overall experience in banking/fintech operations, with at least 2-3 years specifically managing VKYC or digital onboarding teams.
• In-depth knowledge of RBI guidelines, PMLA regulations, KYC standards, and document verification protocols.
• Strong leadership capabilities, team management, conflict resolution, and floor control skills.
• Exceptional attention to detail with proven ability to detect fraud, spoofing, or document tampering.
• Excellent communication skills, technical proficiency in CRM/VKYC platforms, and robust data reporting (MIS) capabilities.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.