VNA Trainer

Hiring: VNA Trainer Hyderabad

Position: Voice & Accent (VNA) Trainer
Location: Hyderabad Shamshabad
Experience: 3+ years preferred
Work Mode: Work from Office

Job Summary

We are looking for an experienced Voice & Accent (VNA) Trainer to improve employees' spoken English, pronunciation, accent, fluency, communication skills, and overall confidence, particularly for customer-facing and international processes.

Key Responsibilities

• Assess trainees' voice, speech, pronunciation, and accent proficiency.
• Conduct Voice & Accent, English communication, and soft-skills training.
• Train employees on pronunciation, intonation, stress, rhythm, fluency, and speech clarity.
• Help candidates neutralize regional influences and develop a neutral/international accent.
• Conduct mock calls, role-plays, presentations, and speech exercises.
• Provide constructive feedback and personalized improvement plans.
• Monitor trainee performance through assessments and evaluations.
• Develop and update training materials, presentations, activities, and learning modules.
• Identify communication gaps and coordinate with Operations and Quality teams.
• Maintain training records, attendance, assessment scores, and performance reports.
• Support new-hire training, onboarding, nesting, and continuous learning initiatives.

Required Skills

• Excellent spoken and written English.
• Strong knowledge of phonetics, pronunciation, accent neutralization, and voice modulation.
• Strong presentation and public-speaking skills.
• Excellent coaching, mentoring, and interpersonal skills.
• Good listening and analytical skills.
• Ability to conduct engaging training sessions.
• Knowledge of training tools and LMS.
• Ability to manage multiple batches and training requirements.

Preferred Candidate Profile

• Experience as a VNA / Voice & Accent / Communication Trainer.
• Experience in BPO, KPO, customer service, international voice processes, or corporate training.
• Exposure to US/international accent training is an added advantage.
• Experience conducting mock calls, assessments, and demo training sessions.
• Graduation preferred.
• Candidates should be comfortable working from Shamshabad, Hyderabad.

Interview Process

• HR Round
• Operations/Managerial Round
• VNA/Voice Assessment
• Demo Training / Mock Training Session

How to Apply

Email: [email protected]
WhatsApp: 9482565244

Interested candidates can contact us directly on WhatsApp or share their updated CV via email.