Voalte Mobile Administration

Voalte experience is mandatory for this position

Mobile Admin (Vocera, Voalte, TigerConnect, Spok Care Connect, Mobile Heartbeat (MH-CURE), and Oracle Cerner CareAware Connect.):

• Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.

• Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs;
  perform root cause analysis for recurring issues.

• Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.

• Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.

• Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.

• Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills Description:

• Voalte Mobile administration, including user provisioning/deprovisioning, role management, device assignment, and application configuration support.
  • Mobile Device Management (MDM) support for Intune, AirWatch, or MobileIron, including device enrollment, compliance policies, application deployment, and Android/iOS device management.
  • Healthcare interoperability and integration support for HL7, HIE, XCA, and EMR/EHR connectivity, including integration monitoring and issue resolution.
• • Windows/Linux server and application support, including system monitoring, log analysis, patch management, performance troubleshooting, and disaster recovery validation.
  • Network and security support, including TCP/IP, DNS, VPN, Wi-Fi troubleshooting, user access management, authentication, and HIPAA-compliant secure messaging operations.