Vocal Coach

Job Opening: Voice Coach / Communication Trainer

Location: Indore

Shift: Rotational

We are seeking an experienced Voice Coach / Communication Trainer to enhance communication excellence across our voice processes. The ideal candidate will deliver impactful training, coach associates on communication fundamentals, and support business performance through targeted interventions.

Key Responsibilities

Deliver Voice & Accent, Communication, Pronunciation, and Soft Skills training

Conduct new hire, foundation, and refresher programs

Provide 1:1 and group coaching to improve clarity, articulation, fluency, and customer communication

Track training performance, maintain reports, and drive learning effectiveness

Collaborate with Operations and Quality teams to support performance goals

Key Performance Indicators (KPIs)

Training effectiveness scores

Post-training performance improvement

Batch pass rate and certification success

Coaching impact and reduction in communication errors

Stakeholder satisfaction

Requirements

2–7 years of BPO training experience (min. 1 year in Communication Training)

Strong expertise in V&A, Communication, and Soft Skills training

Excellent facilitation and stakeholder management skills

Flexibility to work in rotational shifts