Voice AI & CRM Automation Developer

About the role

Design, build, configure, and maintain Voice AI solutions within GoHighLevel (GHL) or AI Voice Platform for inbound and outbound calling workflows. Develop conversational AI agents capable of handling lead qualification, appointment setting, follow-ups, customer inquiries, call routing, and reactivation campaigns.

Key responsibilities

• Design, build, configure, and maintain Voice AI solutions within GoHighLevel (GHL) or AI Voice Platform for inbound and outbound calling workflows
• Develop conversational AI agents capable of handling lead qualification, appointment setting, follow-ups, customer inquiries, call routing, and reactivation campaigns
• Create and optimize AI prompts, conversation flows, objection-handling logic, qualification criteria, and escalation paths to ensure natural and effective customer interactions
• Configure and maintain GHL Workflows, Automations, Triggers, Pipelines, Opportunities, Calendars, Forms, Custom Fields, and CRM integrations supporting Voice AI operations
• Integrate GHL with external platforms and services through APIs, webhooks, Zapier, Make, n8n, and custom integrations when required
• Manage telephony configurations, including phone numbers, call routing, inbound/outbound calling, forwarding, voicemail handling, and related Twilio/LeadConnector services
• Build automated workflows that update CRM records based on call outcomes, including disposition, lead status, appointment status, notes, tags, and follow-up activities
• Review call transcripts and recordings to identify opportunities to improve AI responses, latency, conversational accuracy, objection handling, and conversion performance
• Troubleshoot Voice AI, workflow, API, webhook, CRM synchronization, and telephony issues
• Collaborate with Operations, Sales, Marketing, Technology, and other stakeholders to translate business requirements into scalable GHL Voice AI solutions

About you

• 2+ years of experience working with GoHighLevel, CRM automation, conversational AI, or related automation platforms
• Hands-on experience configuring GoHighLevel workflows, triggers, pipelines, calendars, opportunities, custom fields, and CRM automations
• Experience building or managing Voice AI, conversational AI, AI calling agents, or automated phone systems
• Strong understanding of prompt engineering and conversational flow design, including qualification logic, objection handling, fallback responses, and human escalation
• Experience working with REST APIs, webhooks, JSON, OAuth/API authentication, and third-party integrations
• Familiarity with automation platforms such as Zapier, Make, or n8n
• Strong troubleshooting skills with the ability to diagnose issues across GHL, APIs, workflows, telephony, and external systems
• Strong documentation, communication, and problem-solving skills
• Ability to work independently, manage multiple automation initiatives, and translate business processes into reliable technical solutions

Benefits

• Work-from-home setup
• Government-mandated benefits, 13th-month pay
• HMO
• Paid Leaves
• Attendance and performance-based incentives
• Based on performance, the employee may be absorbed to a regular position and will be entitled to benefits such as Memorial Plan, and other benefits