Voice Coach Professional

Job highlights

• 2+ years experience in voice coaching with strong CRM and BPO knowledge
• Develop and implement voice coaching strategies, conduct training, analyze customer interactions, and monitor employee progress

We are looking for a skilled Voice Coach to join our team in Mumbai. The ideal candidate will have 2 to 7 years of experience and a strong background in voice coaching, with excellent communication and interpersonal skills.

Roles and Responsibility

• Develop and implement effective voice coaching strategies to enhance employee performance.
• Conduct regular training sessions to improve vocal quality and presentation skills.
• Collaborate with the sales team to analyze customer interactions and provide feedback.
• Create engaging content to promote positive work environment and team building activities.
• Monitor employee progress and offer constructive feedback to ensure continuous improvement.
• Stay updated with industry trends and best practices in voice coaching and customer service.

Job Requirements

• Minimum 2 years of experience in voice coaching or a related field.
• Strong knowledge of CRM/IT enabled services/BPO operations and processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and organizational skills with attention to detail.
• Experience working with international teams and clients is an added advantage.