Voice Customer Service Representative – Virtual Process

We are hiring Customer Support Representatives to join our team through a fully virtual recruitment process. If you have at least 6 months of customer service, call center, or BPO experience and enjoy helping customers, we'd love to hear from you.

Qualifications

• At least 6 months of customer service, call center, or BPO experience.
• High school diploma or equivalent (or as required by local regulations).
• Strong English communication skills, both verbal and written.
• Basic computer navigation and typing skills.
• Excellent problem-solving and customer service skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Able to complete the virtual recruitment process.

Responsibilities

• Respond to customer inquiries via phone, chat, or email.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and update account information.
• Follow company policies, procedures, and quality standards.
• Meet individual and team performance metrics.
• Escalate complex issues when necessary.

What We Offer

• Competitive salary and performance incentives.
• Paid training.
• Career growth and development opportunities.
• Supportive and collaborative work environment.
• Virtual recruitment process for qualified applicants.

Apply today and start your customer service career with a team that values your skills and commitment to delivering exceptional customer support.

Pay: Up to Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person