Voice Engineer

IDR is seeking a Senior Voice Engineer to join one of our top clients for an opportunity in Augusta, Georgia . This role involves supporting and maintaining enterprise telecommunications infrastructure, focusing on voice systems, collaboration tools, and video conferencing solutions. The company operates within the technology and communications sector, providing critical support for large-scale enterprise environments.

Position Overview for the Senior Voice Engineer:

• Support, maintain, and assist with the implementation of the enterprise telecommunications infrastructure.
• Administer and support Cisco Unified Communications environments, including Cisco Call Manager (CUCM).
• Provide support for collaboration and telecom platforms including voice systems, voicemail, IVR, video conferencing, and web conferencing tools.
• Troubleshoot and resolve telecom incidents and service requests across voice and collaboration systems.
• Assist with design, deployment, and upgrades of telecom infrastructure and collaboration technologies.

Requirements for the Senior Voice Engineer:

• Bachelor’s degree or Associate’s degree in Telecommunications, Computer Science, Information Systems, or related field.
• 4+ years of experience supporting enterprise telecommunications infrastructure.
• Hands-on experience installing, configuring, programming, and maintaining telecom equipment.
• Strong experience with Cisco Call Manager (CUCM) administration and support.
• Experience supporting voice systems, video conferencing platforms, and collaboration technologies.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.