Voice Engineer

Role & responsibilities

As a Cloud Infrastructure Engineer III, you will support the design, configuration, and deployment of Cisco Webex Calling solutions across multiple customer environments. We will count on you to collaborate closely with senior engineers, project managers, and customers to deliver reliable, secure, and well-documented Webex Calling implementations. Along the way, you will get to:

• Assist in the deployment and configuration of Cisco Webex Calling
• Execute implementation tasks such as provisioning users, devices, locations, and dial plans.
• Support porting activities, PSTN setup, and integration with customer networks.
• Collaborate with senior engineers on solution design, testing, and validation.
• Prepare configuration documentation, test plans, and cutover guides for customer hand-off.
• Participate in pre-deployment assessments, requirement gathering, and design reviews.
• Deliver high-quality, consistent implementation work across concurrent customer projects.

Preferred candidate profile

• Cisco certifications such as CCNA, CCT Collaboration (Core Knowledge), or progress toward CCNP Collaboration.
• Experience configuring Cisco CUBE, routers, or SBCs for SIP trunking.
• Familiarity with Webex Dedicated Instance, CUCM, or hybrid calling architectures.
• Experience with number porting, PSTN integrations, or E911 setup. (Installation & Setup, Implementation, configuring, Modernization)
• Exposure to automation or scripting (Python, REST APIs).
• Prior experience in a Cisco partner, systems integrator, or implementation services role.