Voice Network Engineer L2

About the role

Provide Level 2 operational support for enterprise Audio Visual and Video Conferencing (AVVC) environments, including Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, Poly endpoints (X52, X72, G7500, G62), Q-SYS DSP, Crestron, and Extron solutions. Responsible for incident resolution, meeting room health, troubleshooting audio/video issues, supporting VIP meetings, executing changes, and ensuring high availability of collaboration services.

Key responsibilities

• Provide L2 support for Zoom Rooms, Cisco VC, and AVVC infrastructure
• Troubleshoot room audio, video, content sharing, camera, microphone, and codec issues
• Support Poly X52/X72, G7500, G62 endpoints and associated peripherals
• Support Crestron, Extron, and Q-SYS integrated room solutions
• Perform room commissioning, firmware upgrades, health checks, and preventive maintenance
• Provide daily meeting support and support VVIP meetings and critical business events
• Monitor meeting rooms and act swiftly on any issues reported
• Work on the RCA of meeting room issues
• Maintain inventory, documentation, and operational procedures
• Work on INC tickets and ensure timely closure within SLA

About you

• 4–7 years experience
• Zoom Rooms Administration
• Poly Studio X52, X72, G7500, G62
• Cisco Room Kit, Codec Pro, SX/MX Series
• Microsoft Teams Rooms
• Cisco CUCM & Expressway
• API & Flow Automation
• Q-SYS DSP (Core & Designer)
• Crestron Control Systems
• Extron AV Control & Switching