Voice Process Customer Care Executive

Roles and Responsibilities :

• Handle customer inquiries, complaints, and feedback through phone calls, emails, or chats.
• Resolve customer issues in a timely and professional manner to ensure high levels of satisfaction.
• Meet performance targets for call handling time, resolution rates, and quality metrics.
• Collaborate with team members to achieve shared goals and improve overall process efficiency.

Job Requirements :

• Excellent communication skills in English (written & spoken).
• 0-4 years of experience in BPO/call center environment.
• Strong problem-solving skills with ability to work under pressure.
• Good knowledge of Hindi language is an added advantage.