Voice Process Executive

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Escalate complex issues to senior team members when necessary to ensure prompt resolution.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-10 years of experience in BPO/Call Centre environment.
• Excellent communication skills in Hindi language (spoken).
• Basic knowledge of computer applications such as MS Office.