Voice Process Executive

Role and Responsibilities

• Customer Focused Attitude
• Willing to work in night and rotation shift
• Accurately follow pre-defined business process
• Ability to work within a team
• Adaptable to changing demands and conditions
• Ability to communicate at all levels and good communication skills
• Staying current with knowledge of products/processes and services offered by the client
• Ensure 100% adherence to schedule

Skills:

• Looking for Under Graduates & Graduates (10+2+3), preferred B.Com, B.B.M, B.B.A
• Must be able to type at 30 WPM with 95% accuracy (as per test results on typing software)
• Must be professional and courteous in all interactions with clients and staff
• Must have basic skills in usage of MS Word and MS Excel
• Must have strong interpersonal, good communication (write & speak) skills (comprehend and action written customer requests)
• with a desire to work in a Back-Office Operations environment
• Must be able to meet the set targets and work overtime as required
• Stand for periods of time during meetings and/or other group events
• Willingness to work in flexible shifts
• Willingness to work from office

Shift : US night shift