Prolific Hr Consultants
Voice Process Executive
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹50,000 – ₹275,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
9 September 2026
What they need
We are hiring for Voice Process
Job Description:
The Voice Process Executive will be responsible for handling customer queries, complaints, and requests via email. The role focuses on delivering timely, accurate, and professional responses in line with company policies and service standards. The candidate will be required to manage a queue of inbound customer emails, troubleshoot issues, escalate where necessary, and ensure customer satisfaction.
Key Deliverables:
Respond to a high volume of customer emails daily.
Maintain a professional tone and adhere to standard response templates.
Accurately document customer interactions in the CRM system.
Collaborate with internal departments for issue resolution.
Meet or exceed daily response time and quality metrics
notice period : immediate
Location : Bangalore / Koramangala
Work mode : work from office
Regards
Soundarya - Talent Acquisiton Specialist
9187970045
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