Voice Process Executive

Roles and Responsibilities

• Handle customer calls, emails, and chats to resolve their queries and concerns related to banking services.
• Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
• Meet performance targets set by the organization for quality, productivity, and sales metrics.
• Collaborate with team members to achieve common goals and objectives.
• Maintain records of all interactions with customers using CRM software.